# Refunds and Returns
**Last updated: 31 July 2026**
Short version: if the kit is wrong, faulty or not what you expected, tell us and we will sort it out. The detail below is what the law entitles you to, so you know where you stand.
## Seven-day cooling off
Because you bought online, you may cancel your order within **seven days** of receiving it, without giving a reason. This is your right under section 44 of the Electronic Communications and Transactions Act.
To use it:
1. Email alex@runvier.co.za within seven days of collection or delivery, with your order number.
2. Return the kit to us unworn, unwashed and with its tags on.
3. We refund the full purchase price within **30 days** of getting it back.
You pay the cost of returning the item. If you collected at a round, handing it back at the next round costs nothing.
## Wrong size
Technical kit fits closer than everyday clothing, so this happens. Within **14 days** of receiving it, we will exchange for a different size at no charge, subject to that size being available.
The item must be unworn, unwashed and tagged. A shirt that has been raced in cannot be exchanged for fit.
If your size has sold out, you choose: a refund, or credit against the next kit run.
## Faulty, damaged or not as described
If the kit is defective, damaged on arrival, or materially different from what the product page described, you may choose a **repair, replacement or refund**, and we cover the return cost. This applies for **six months** from delivery under the Consumer Protection Act.
Normal wear from running is not a defect. Seams failing on a shirt worn twice is.
## Wrong item sent
Our mistake, our cost. We will collect it or accept it at the next round, and send the correct item at no charge to you.
## What we cannot take back
– Items worn, washed, damaged after delivery, or missing tags, other than genuine defect claims
– Items returned after the periods above
– Items marked clearly on the product page as final sale
## How refunds are paid
Refunds go back the way the money came in. Card payments are reversed to the same card. EFT payments are paid to the bank account the money came from, so we may ask you to confirm those details in writing.
We refund the delivery charge as well when the return is our fault, and when you cancel under the seven-day cooling-off right. We do not refund delivery on a change-of-mind return outside that period.
Allow up to 10 working days for a refund to reflect once processed, depending on your bank.
## Orders not yet collected
Uncollected kit is held for three rounds, roughly the rest of the season. After that, email us before assuming it is still waiting.
## How to start a return
Email **hello@runvier.co.za** with:
– Your order number
– What you bought
– What is wrong, or that you are cancelling under the seven-day right
– A photo, if the item is damaged or faulty
We will reply with where to send it or where to hand it back. Please do not post anything back before you hear from us.